Customer Account Manager

Your Job

Georgia Pacific Recycling is seeking a Customer Account Manager to join our Supply Chain Team.

Our team of experienced CAMs manages procurement needs for our GPR plants and customers, logistics scheduling, communication between carrier and supplier, and order fulfillment, all while cultivating relationships with both suppliers and customers.

The ideal candidate for this role would have a passion for sales and customer solutions.

They would also be an economic thinker with a knack for problem-solving and experience in building and fostering strong relationships with internal and external capabilities.

We are looking for candidates who are attentive to details, organized, and aren't afraid to bring up their own ideas!

Location: We are ideally seeking candidates in Green Bay, WI or Atlanta, GA.

Our Team

We are seeking a Customer Account Manager who will be a vital member of our dynamic GP Recycling Supply Chain Team.

This CAM will bring economic thinking and resolution to a fast-paced environment.

This CAM will work on a team that finds solutions for all of our supplier and customer needs.

The CAMs report to the Manager of Supply Chain.

What You Will Do


* Proactively offer solutions to supply chain activities based on supplier and GPR Plant needs


* Understand order fulfillment buy/sell plan


* Ensure execution and overseeing of scheduling while coordinating with cross-functional teams


* Implement solutions and resolve service challenges, all while remaining committed to expected service levels for our internal and external customers


* Work with a high degree of detail and accuracy and utilize excellent organizational skills to respond quickly to customer needs in a fast-paced environment.


* Develop key relationships across both internal and external customer business functions including sales and trading, operations, accounting, planning, finance, manufacturing, and transportation


* Seek best knowledge, collaborate, develop, and implement service and cost solutions to drive change, often through influence and without direct authority


* Provide strategic and analytical support to the Domestic Recycling team when new sales channels are being evaluated


* Innovative thinking to build improvements in order management process, vendor supply needs, and systems


* Travel to visit customers, offsite warehouses, and GP production facilities to gain knowledge on our business and build relationships (about 10% or less of the time)

Who You Are (Basic Qualifications)


* Experience in logistics, inside sales, supply chain, or customer service


* Experience with an order management system (e.g.

SAP, Infor, Honeywell, Citrix, etc.)

What Will Put You Ahead


* Bachelor's Degree in Business, Supply Chain, or a related field


* 3+ years of inside sales, logistics, supply chain, or account management experience


* Experience using CRM Software (HubSpot, Salesforce, Microsoft Dynamics, ...