Desktop Support Technician II (2nd shift) Shift premium offered

Elbit America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets.

With facilities throughout the United States, Elbit Systems of America is dedicated to supporting those who contribute daily to the safety and security of the United States.

Elbit Systems of America, LLC is wholly owned by Elbit Systems Ltd.

(NASDAQ: ESLT and TASE: ESLT), a global high-technology company engaged in a wide range of programs for innovative defense and commercial applications.

For additional information, visit: ElbitAmerica.com or follow us on YouTube.

Elbit America - Night Vision is a world leader in night vision technology, with more than two million Generation 3 image intensifier tubes produced and providing integrated solutions that meet customers' evolving challenges.

During its 60-year production legacy, the company has secured more than 90-night vision-related patents and supplies nearly 100 allied countries with its products.

The company has more than 500 talented employees and operates in Roanoke, Virginia.

Summary of Responsibilities Job Summary: The Desktop Support Technician Level II is to maintain and monitor end-user workstation and productivity on local area network while also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.

This is a 100% onsite 2nd shift position (3:00 p.m.

- 12:00 p.m.

Monday-Friday).

Responsibilities and Tasks:


* Displays knowledge of technology fundamentals needed for technician role



* Provide primary and secondary support for users of desktop computers and peripherals.



* Provide primary support for client computer access to network resources.



* Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.



* Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.



* Coordinate issues and solutions with other IT support personnel and users.



* Respond to user issues in a timely and effective manner.



* Work as a member of a team and provide off-hours support when required.



* Available to work On-Call after hours on a scheduled rotation.



* Available, as needed, to go onsite after work hours at the Elbit America facility to assist resolution of IT outages or other IT-related tasks.



* Use tracking system to document issues and resolutions.



* Ensure compliance with established company security policies and accepted risk impact to the business.



* Maintain configuration management documentation.



* Perform system or network administrative functions (review of system logs, backup a...