Manager, Key Account Management

Founded in 2008, Locumsmart provides web-based software-as-a-service solutions to the healthcare recruitment industry.

The Locumsmart web-portal provides workflow automation, vendor management (VMS), and managed services provider (MSP) software for lowering costs, and increasing the efficiency of recruitment.

Our clients include some of the largest hospital systems and staffing firms in the country.

As the Manager of Healthcare Organization Account Management at Locumsmart, the industry's leading Vendor Management System (VMS), you will play a pivotal role in driving client success, retention, and revenue growth.

You will lead a team of 3+ Account Managers and serve as a strategic partner to large healthcare clients.

This position is ideal for a dynamic leader who thrives in a fast-paced environment and is passionate about empowering their team, influencing cross-functional stakeholders, and delivering exceptional client experiences.

Responsibilities

Team Leadership & Development


* Lead, coach, and develop a high-performing team of Account Managers through weekly one-on-ones, coaching sessions, and performance feedback.


* Foster a culture of accountability, collaboration, and continuous improvement.


* Provide ongoing mentoring to enhance strategic thinking, client engagement, and solution development.

Client Relationship Management


* Serve as a trusted advisor and primary point of escalation for enterprise healthcare clients.


* Build and nurture relationships with key client stakeholders, including C-suite and VP-level decision-makers, to identify business needs and opportunities for growth.


* Maintain regular communication and on-site engagement to ensure client satisfaction and expand platform utilization.

Strategic Growth & Retention


* Develop and execute account growth strategies that align with client goals and Locumsmart's broader business objectives.


* Identify opportunities to expand Locumsmart's technology and staffing solutions within existing accounts.


* Partner with clients to customize solutions that address complex staffing challenges and drive long-term value.

Cross-Functional & Vendor Collaboration


* Lead cross-divisional efforts by collaborating with internal departments (Sales, Product, Customer Success, etc.) and external vendors to deliver cohesive client experiences.


* Champion vendor engagement and alignment with client goals across the platform.

Operational & Sales Excellence


* Oversee account performance metrics, client health reporting, and success plans to mitigate risk and optimize results.


* Negotiate client contracts and manage renewal cycles, ensuring mutual value and compliance.


* Present data-driven insights and recommendations to clients and internal leadership.


* Manage CRM and account data to maintain accuracy and support forecasting.

Qualifications


* 5+ years of client-facing account management experience, preferably in h...