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Track and Trace Analyst

Track and Trace Analyst

Job Description

Your Job

Do you thrive in fast-paced environments where coordination, communication, and precision are key? Do you love solving logistical puzzles to create smooth, on-time deliveries?

At Kimberly-Clark Professional (KCP), we're looking for a Track & Trace Analyst to join our North America Customer Care team.

In this role, you’ll be the critical connection point between customers, transportation partners, and internal teams—ensuring every shipment is tracked, every exception is resolved, and every delivery meets customer expectations.

You'll lead initiatives, tackle complex problems, and make real impact on the customer experience. 

About Us Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact.

We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.

It’s all here for you at Kimberly-Clark.

Led by Purpose.

Driven by You.

About You 

You're detail-obsessed and customer-focused.

You love tracking down the “why” behind delays, keeping teams informed, and identifying ways to improve how things move.

We’d love to meet you if you:


* Hold a Bachelor’s degree and have at least 2 years of related experience OR 5 years of relevant professional experience.


* Are comfortable working in 5:00 P.M to 2:00 A.M shifts


* Have strong working knowledge of SAP, TMS, and order management tools.


* Are fluent in Microsoft Excel and other MS Office tools.


* Communicate clearly—verbally and in writing—especially in high-pressure situations.


* Have leadership qualities and enjoy mentoring peers.


* Excel at project management and multitasking.


* Enjoy cross-functional collaboration and influencing others toward results.


* Have a working knowledge of Lean Six Sigma tools (preferred).


* Are comfortable working with delivery analytics and reporting systems.


* Are passionate about delivering a great customer experience—and improving the systems that support it.

Responsibilities

As a Track & Trace Analyst, your role will be a mix of coordination, analysis, problem-solving, and leadership.

You will:


* Manage order shipments through the entire fulfilment cycle using SAP, TMS, and Service Cloud.


* Provide proactive and transparent communication on delivery status and failures—internally and externally.


* Coordinate rescheduling and appointment confirmations with customers and carriers.


* Lead delivery exception processes, es...




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