Senior Sales & Service Ambassador - Womenswear (FTC until May 2026)

Key Responsibilities

As a Senior Sales & Services Assistant, you will consistently deliver exceptional customer service, acting as a true ambassador of the House and setting a high standard as a role model within the store.

You will actively support and guide Sales & Services Assistants and Ambassadors, particularly in navigating complex sales, sharing your expertise and cultivating a collaborative team environment.

With a well-established and loyal client base, you will continue to nurture and expand these relationships, ensuring long-term engagement and satisfaction.

In every interaction, you will embody the House's core values and culture, demonstrating your deep appreciation and commitment to its heritage and vision.

Sales & Service


* Contribution to turnover of store through selling.


* Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.


* Develop your knowledge of the after-sales support processes.


* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge and be confident in selling all métiers.


* Be aware of commercial objectives and goals on a larger scale.


* Provide qualitative feedback on the product and service to the store management and merchandising teams.


* Deliver an outstanding service to clients.

Support


* Support new comers and become a 'Go to person' in the store.


* Exceed in your area of additional responsibilities (e.g.) ambassador for VM/CRM/ training/digital.


* Participate in the morning brief.


* Take full responsibility of cycle count results within your métier and come up with solutions to enhance and improve.


* Support with buying on adhoc basis.


* Start building communication with key people external to the store.

Client


* Ensure strong and professional customer communication during selling ceremony and in after sales.


* Consistently accurate CRM capture and recording of client data.


* Hold an exemplary solid, active and local client base.


* Alongside the management, look after client special orders and ensure thorough communication with client and colleagues throughout the process.

Commercial Acumen


* Provide service related updates in daily briefs.


* Set and train on VM related standards in liaison with VM team.


* Support VM team and store management in making commercial decisions related to in store VM.


* Maintain and develop mix of own metier.


* Work in line with store and company commercial objectives.


* Support in management of high value/demand products.

Standards


* Active participation in store communications such as daily team briefings.


* Demonstrate excellent communication skills - both verbal or written.


* Maintain store standards and become familiar with daily procedures.


* Ensure merchandise is handled with care and consideration.


* Adherence and upholding of Hous...