Lead Support Worker

Lead Support Worker

Basingstoke, Hampshire

Permanent, full time (37.5 hpw)

Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

This role can be challenging but there is no place better if you want to be part of a team that really cares and empowers you to help change a customer’s life for the better?

On the back of a lot of change in the service, we are now recruiting for a Lead Support Worker, and you’ll be at the heart of supporting our customers who have come from an entrenched street homeless background to develop their skills to live more independently in the community. 

You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.

Amazing we know!

Typical day as a Lead Support Worker (known by us as a Support Coordinator)


* Creating support plans with your customers and coordinating our small team of Support Workers working to the plans. 


* Customer group – working age adults; requiring support to maintain their accommodation; move in to more secure and permanent accommodation and secondary needs of substance misuse, mental health and physical health conditions.


* Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.


* Carrying out risk assessments, support planning, goal setting and regular reviews.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You bring


* Passion to support our customers to live their best life, working collaboratively with an eye for detail. 


* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach


* It is helpful if you have access to a car, but this is not essential for the role.

The service does have a free car park for staff use.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review 

Our team

Looking for a job where you really belong? Where you can be, well you! You will be joining our passionate Support Coordinators and our Toast Queen Samantha to deliver amazing things for our customers! You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!  

Job details


* We’re open to agreeing a work pattern with you but you will need to be available for lates, earlies and alternate weekends.


* Where we’re flexible with you, we do need to meet the needs of our customers.

That may...