Benefit & Well-being Educator, Midwest Region (Chicago)

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*Candidate must be located in the Chicago, IL area

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Required Competencies:


* Customer Focus


* Communicates Effectively


* Collaborates


* Situational Adaptability


* Tech Savvy

Execution


* Support the execution of a key discipline within the Customer Event Operations organization, focusing on customer-facing events across all modalities


* Focus on the achievement of assigned goals and support in achieving functional goals


* Assist the end-to-end coordination of customer events in respective markets as a priority, including, but not limited to, facilitation with external stakeholders (customers), material preparation and creation, and ordering of items


* Alignment as contributor to market business strategy by understanding benefit and program offerings to ensure benefit education success to customers in a group setting


* Able to self-manage assignments and execute customer events


* Demonstrate in-depth understanding of key Cigna plan benefits, programs, solutions, and initiatives

Key Responsibilities:


* Work with Cigna clients and brokers to plan, coordinate, and execute tailored customer events with available modality options (on-site, virtual, and prerecorded options)


* Maintain current knowledge in all Cigna products, programs, solutions, and initiatives


* Provide segment-agnostic customer event support to Cigna Healthcare, including support with market community events and other Cigna Healthcare related events as directed


* Represent Cigna at customer events, ensuring a professional and positive image while effectively communicating Cigna's products, programs, and solutions


* Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)


* Generate materials and order necessary items for customer events


* Lead and deliver virtual, onsite, or prerecorded presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective Cigna customers


* Coordinate with internal and external partners to ensure needs are met and potential problems are averted


* Keep applicable sales, account management and supporting teams informed about event status and opportunities for expanded business


* Follow established guidelines and procedures of customer events as assigned


* Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners


* Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines

Qualifications


* Bachelor's degree in health education, health administration, marketing, business, or related field preferred


* 1-2 years of experience in benefit education/presentation and event deployment/support


* Current a...