Store Manager, Guangzhou Airport

MAIN DUTIES

Performance & Operations management



* Manage P&L



* Plan the development of sales in your boutique and control expenses



* Follow-up store performance (sales, stock level, shrink rate), prepare reports and contribute to define and implement action plans with Area Store Manager and Retail Director (e.g.

specific incentives, clientelling actions...)



* Manage store buying's



* Implement a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)


* Identify client needs and adjust buys accordingly



* Monitor stocks on a regular basis (reorders and transfers) in cooperation with sales teams and subsidiary to increase the sales and keep a financially healthy stock level



* Ensure that back office is efficiently operated



* Ensure stocks are well organized


* Ensure process are well executed (deliveries, ticketing, transfers, etc.)


* Coordinate stockist daily operations (deliveries, spot check and biannual counts, transfers)



* Ensure that all company's procedures and systems are clearly understood, followed, and run smoothly



* Become familiar and comply with the internal control policies


* Follow up compliance with company's procedures



* Ensure proper maintenance and renovation works, in line with the agreed budget



* Follow up administrative process (e.g.

till checks, orders)



* Coordinate the roll-out of central projects / tools in the store (e.g.

digital projects notably H-pad)

Team management



* Manage his/her team:



* Set objectives, provides clear expectations with team giving timely feedback, evaluating performance, and seeking continuous improvement



* Observe teams on the floor and provide ongoing feedback


* Organize work within the team, delegate tasks as needed


* Communicate key information to teams, notably during morning briefing



* Create a sense of team spirit, discipline, and mutual respect, as well as dedication and loyalty to the company



* Motivate teams, recognize individual and team efforts


* Oversee grooming


* Handle disciplinary matters and escalate as needed to HR



* Ensure team self-development



* Conduct direct reports reviews (appraisals)


* Be responsible for all staff induction including training and development


* Address concerns of individuals in a professional and well-balanced way



* Coordinate with Admin for roster and vacations



* Conduct recruitments in cooperation with Head Office



* Ensure the consistency of the store organization

Front office management



* Manage and monitor floor operations



* Welcome clients


* Ensure resources on the sales floors are allocated in coherence with clients flows


* Organize management back-ups



* Drive sales performance



* Assist teams occasionally in the selling process and front-office operations (return, exchange, tax fre...