Operations Control Center Operator

Who we are: 

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007.

Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries.

With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies. 

What we offer: 


* Work/Life Balance:  Paid Time Off, Paid Holidays


* Financial Benefits:  401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries


* Health & Wellness:  Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary: 

Under supervision of OCC Management, the OCC Operator performs support of network infrastructure.

The OCC Operator performs monitoring and troubleshooting of the telecommunications, network, and satellite operations.  Having outstanding interpersonal and communication skills that allow them to work efficiently with other team members to maintain the successful operation of our global ground (Gateways) and space-based (Satellite) networks.

Supervisory Responsibilities:


* None

Duties/Responsibilities:


* Learn the components, functions, and interfaces of the Globalstar networks.


* Monitor and control the Globalstar worldwide ground and space-based networks using customized and standard network monitoring tools.


* Learn the details of commanding and controlling the Globalstar Satellite Constellation.


* Use experience, trending analysis, and external input to prevent or minimize system outages.


* Isolate and resolve any network issues in a timely manner and document all activities with the “JIRA” ticketing system.


* Work with Gateway, Satellite, System Engineering, Information Technology, Customer Relations, and other Globalstar departments to ensure the successful operation of the Globalstar network.


* Draft and maintain operations procedures, training materials, and other documents.


* Complete all required training and certification within the prescribed timeframe.

Skills and Competencies:


* Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management


* Ability to meet multiple deadlines in a fast-paced environment


* Ability to effectively manage time and prioritize tasks


* Ability to act with integrity, professionalism, and confidentiality


* Pro...