Customer Service Supervisor (On-site)

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
031516 Customer Service Supervisor (On-site) (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Be the best performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

ROLE OVERVIEW: We are seeking a seasoned Customer Service Manager who will play a pivotal role in our plant's core leadership team, responsible for leading a team of customer service representatives in providing legendary Customer service to our clients for our state-of-the-art Corrugated Sheet and Box facility.

Key Responsibilities: "On-Site"


* Supervises a team of  Customer Service Representatives and the daily operations of the area.


* Communicates pricing, product information, shipping dates, and other appropriate order information to customers to ensure customer satisfaction.


* Collects information and creates reports as required.


* Addresses escalated and more complex level issues with customers.


* Communicates goals and objectives, applies company policy, staffs, trains, coaches, recommends salary increases, administers discipline, ensures positive employee relations, and reviews the performance of colleagues.


* May oversee or interface with scheduling, shipping/receiving, or other departments


* May prepare quotation packets and price lists.


* Hires and trains new Customer Service Coordinators.


* Identifies opportunities to update or improve customer service operations and makes recommendations to the appropriate staff.


* Performs other duties as assigned.

Education and Experience


* Typically possesses a Bachelor's degree and 5-6 years of experience.

Knowledge and Skills


* Good supervision, problem-solving, and planning skills. 


* Advanced knowledge of the products.


* Excellent interpersonal and communications skills-- verbal, written and presentation. 


* Must be able to work as part of a team and motivate others. 


* Fundamental understanding of computer operations and software. 


* Solid product line knowledge. 

Some of the benefits you will enjoy:


* Comprehensive Medical, Dental, and Vision coverage is effective day 1


* Eligible to accrue up to 3 weeks of paid vacation


* 10 paid holidays


* Quarterly Bonus Incentive Plan


* Weekend Work Incentive Plan


* 401K company contribution of 3% + company match on your contributions


* Tuition reimbursement (up to $5,250 each year)


* Paid Parental Leave


* Employee Assistance Program


* Discount website

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Compensation Range:
The pay range for this position is $78,100.00 - $133,100.00.

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