Air Freight Import Manager | Brisbane Airport

Air Freight Import Manager | Brisbane Airport  
 

Join Our Dynamic Team at DHL Global Forwarding! We are looking for an Air Freight Import Manager within the Air Freight Import Department, at our Brisbane Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of services across multiple modes of transportation to a diverse range of customers across the globe.

We connect people and businesses securely and reliably, enabling global sustainable trade flows.

With specialized solutions for growth markets and industries — including technology, life sciences and healthcare, engineering, manufacturing and energy, auto-mobility, and retail — we are decisively positioned as “The logistics company for the world.”

Key Responsibilities:


* Lead and manage daily operational activities within the Air Freight Export team


* Support and contribute to the achievement of country targets and KPIs


* Manage customer relationships and ensure resolution of operational issues


* Coordinate with carriers, suppliers, and internal stakeholders to optimise service delivery


* Monitor supplier performance and implement improvement plans


* Prepare and reconcile financial documentation, including cost structures and rate discrepancies


* Ensure compliance with ISO standards and DHL's global policies


* Promote health and safety and ensure workplace compliance


* Develop a high-performance team culture, providing leadership, coaching and development

Key Accountabilities:


* Achievement of operational KPIs and cost efficiency targets


* Retention of key accounts and resolution of customer issues


* Effective leadership of direct reports and resource allocation


* Compliance with company policies, procedures, and safety standards


* Performance management and staff development


* Continuous process improvement and productivity initiatives

To be successful you will need:


* Minimum 10+ years’ experience in freight forwarding/logistics, with at least 5 years in a leadership role


* A degree in Management, Logistics, or a related field


* Certifications in Customs, Dangerous Goods, and Air Cargo Security (essential)


* Strong communication, analytical, and commercial negotiation skills


* Proven experience managing operations with P&L responsibility


* Ability to work independently, under pressure, and manage multiple priorities


* Excellent leadership, team development, and stakeholder management skills

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.

We are dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Â...