Patient Service Specialist - Call Center Scheduling

Vancouver Clinic is looking for a full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment.

You will perform initial triage of phone calls in our call center, schedule appointments, and serve as a resource for insurance referral and authorization questions, ensuring all information is obtained prior to scheduled appointment.

Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care.

We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.

NEW LOCATION: NOW LOCATED IN EAST COUNTY, THE VANCOUVER INNOVATION CENTER 18110 SE 34th St, Vancouver, WA 98683

Schedule: Full-time, Monday - Friday 9:00am-5:30pm.

Initial training schedule is M-F 8am to 5pm.



*Remote opportunity available after successful completion of training and requirements, up to six months.

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Compensation: Hourly minimum is $19.38,hiring rate dependent on qualifications and professional experience.

Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES


* Schedule appointments for physicians and ancillary services for all areas within the Clinic.


* Reschedule appointments required by provider schedule changes (bump list).

Schedule appointments for patients as providers' future schedules are "opened" (wait list).


* Handle all aspects of appointment scheduling.


* Perform initial triage of phone call per protocols.


* Handle emergency calls calmly and promptly according to established emergency protocols.


* Verify demographic information on every patient.

Document changes accurately.

Updates patient demographics in computer as changes are discovered and notifies Business Services as appropriate.


* Assure providers have all pertinent patient information prior to scheduled appointment.


* Provide patient with appropriate procedural directions.


* Responsible for obtaining referrals and prior authorizations from insurance companies as required.


* Serve as a centralized resource for insurance referral and prior authorization questions.

EDUCATION AND SKILLS


* High school diploma or equivalent.


* Min of two years' experience in either medical office setting or in the health insurance industry strongly preferred.


* Experience with multi-line phone system preferred.


* Excellent verbal and written communication skills.


* Ability to handle pressure situations while maintaining tact and diplomacy.


* Working knowledge of medical terminology.


* Ability to work independently yet operate as an integral part of a team.


* Able to independently organize and prioritize work flow.


* Working knowledge of computers and basic software programs.

Pay Ran...