Provider Team Coordinator - MarinHealth Medical Center

Greenbrae, CA - Seeking Provider Team Coordinator

Everybody Has A Role to Play in Transforming Healthcare

As a Provider Team Coordinator, you play a vital role in our mission to improve lives.

Perform non-clinical support tasks to support the delivery of care and to promote efficient use of the physician/provider teams' time.

At Vituity we know the impact you can have.

Join the Vituity Team.

At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Help facilitate the following duties to help the flow of the department.



* Facilitate patient flow in the department.


* Assist with calling patient families.


* Assist with calls to clinics and other hospital facilities.


* Assist with taking messages and directing messages to appropriate people in the department.


* Respond to nurse call lights and then inform the appropriate staff of patients' needs.


* Provide comfort items to patients (water, blankets, etc.) with physician/RN approval.


* Retrieve wheelchairs and return to appropriate locations.


* Call lab/radiology to inquire about lab results.


* Communicate with RN regarding patients ready for discharge that all results are completed, and patient is ready for re-evaluation.

Patient Communication and Relations


* Identify patients in the department for patient experience assessment.


* Conduct rounding in the department to assess patient needs for comfort items, experience during their visit, and provide service recovery as is within the non-clinical scope of the role.


* Provide feedback and service recovery input to the clinician staff and department as appropriate.


* Educate patients on the hospital or system's patient satisfaction survey process and timing.


* Extend outreach to patient's post-visit (phone call or digital communications) to assess their experience and to provide service recovery or feedback to clinician and department team where necessary.


* Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.

Patient Experience Surveys


* Obtain and trend Press Ganey or similar patient experience data and results per hospital or system measures.


* Provide results and analysis of trends for operational improvem...