Front Office Manager

About Us

Join our team at Homewood Suites by Hilton Destin, a new hotel located just a 5-minute walk from the stunning white sand beaches along the scenic Emerald Coast Parkway.

Our prime location puts you steps away from Henderson Beach State Park and the thrilling Big Kahuna's Water & Adventure Park.

At Homewood Suites, we're more than just a place to work - we're a community that celebrates diversity, inclusion, and growth.

We're committed to providing an environment where everyone is valued, and opportunities to advance are abundant.

Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program.

Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way.

Here, you'll thrive in a welcoming and supportive workplace that's as dynamic as the team you'll be part of.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities


* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.


* Implement company and franchise programs.


* Prepare forecasts and reports and assist in the development of the room's budget.


* Monitor and maintain the front office systems and equipment to ensure their optimum performance.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Develop and implement controls for expense management.

Utilize labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.

Ensure timely completion of performance appraisals.


* Communicate both verbally and in writing to provide clear direction to staff.


* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


* Ensure compliance of front office, guest service, and PBX standard operating procedures and policies.

Ensure all Front Office Quality Standards are complied with and are consistently app...