Administrative Assistant III

JOB FUNCTION/PURPOSE

The Administrative Assistant III is responsible for providing administrative support duties of a moderate to highly skilled nature.

RESPONSIBILITIES


* Manages the workflow of a specific department or team.


* May act as the working supervisor for other clerical office staff members.


* Prepares correspondence, including letters, memos, e-mail for internal teams and external clients requiring some understanding of technical matters based on knowledge, verbal direction or research.


* Answers and directs phone calls and, as appropriate, handles according to subject matter knowledge


* Assists and directs all guests, clients and customers for meetings, appointments and service.


* Performs general office support duties including: copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies.

May also perform support tasks related to customer service, finance and human resources as needed.


* Schedules meetings, books conference rooms and assists in meeting support.

Initiates action items from manager's meeting notes and distributes accordingly.

Provides travel and event coordination support.


* Assists manager with special projects as needed.


* Other duties as assigned (region specific).

Education/Experience : High School Diploma or GED and 3-5 years related experience.

Technical : Advanced proficiency with Microsoft Office applications & internet; Working knowledge of Concur & expense tracking.

Ability to use Lync.

Ability to learn CMMS, CAD & Hansen (may vary).

Advanced math skills including debits & credits.

Working knowledge of post office protocol, bulk mail processing, work order systems & handling.

Working knowledge of Work Day and Vehicle GPS System.

Communication : Communicates clearly & professionally.

Contributes to a positive internal & external customer experience.

Maintains composure in challenging situations.

Collaborates with others.

Asks for constructive feedback.

Communicates detailed information.

Problem Solving & Quality : Pays attention to detail.

Identifies & solves complex issues.

Escalates issues accordingly; Checks work for quality.

Shares suggestions to improve quality & productivity.

Identifies, solves complex issues.

Managing for Results : Works independently with minimal supervision.

Takes projects to completion.

Follows all company policies & SOPs.

Manages multiple tasks, projects & priorities.

Demonstrates flexibility in workflow/scheduling.

Leadership & Initiative : Demonstrates a positive attitude.

Acts in accordance with company vision, mission & values.

Takes accountability for own performance.

Willing to take on additional assignments.

Seeks out opportunities for leadership & development.

Trains others.

Takes charge in absence of supervisor.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform ...