OMS Expert

CONNECTING PEOPLE – IMPROVING LIVES
 

DHL Global Forwarding is one of the world’s leading logistics providers, providing air, OMS and ocean freight forwarding services.

At GSC (Global Service Center), as the captive Shared Service Provider for DHL Global Forwarding and DHL Freight, we are proud to have nearly 5.000 colleagues across six service delivery centers on a mission to deliver best-in-class business through 12 service lines. Day by day we strive to create a great employee experience, we are proud to be awarded as a Great Place to Work.
 

YOUR CAREER, DELIVERED
 

Join DGF Global Service Center Budapest - we are looking for Agents in Order Management Solution (OMS) service line!

1.

NAME OF THE POSITION - Order Management Solution Expert 

 
2.

PURPOSE OF THE ROLE
 

To ensure efficient and accurate freight forwarding operations, providing exceptional service to business partners and clients
 

3.

YOUR RESPONSIBILITIES
 

Your tasks and responsibilities as an Order Management Solution Expert will be to:
 


* manage client communications and process orders,


* organize, book, and track shipments,


* proactively update clients on shipment status and resolve issues swiftly,


* issue spot quotes and handle invoicing,


* answer client inquiries and requests,


* take action in case of potential or already occurring problems to solve or escalate problem,


* address and resolve customer complaints, ensuring satisfaction,


* maintain compliance with KPIs, SOPs, and regulations,


* manage and send customer reports,


* complete administrative tasks.

4.  REQUIREMENTS AND PREFERENCES TO BECOME A SUCCESSFUL APPLICANT
 


* Professional experience:
Experience in a similar field (ocean or air transport) as a freight forwarder is required.

Min.

1-3 years for medior roles, min.

3-5 years for senior roles.


* Education: Higher or secondary specialized education preferred but not a must.
Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade.
Preferred special professional skills: Knowledge of sea/ocean or air transport.


* Language knowledge:
Active knowledge of the English language at least at an intermediate level, both spoken and written, is a must.


* Technical skills:
MS Office user-level knowledge is a must; strong Excel knowledge is preferred.
Business system (CargoWise/TMS) knowledge is an advantage.


* Skills and competences:


* Customer focus, customer service approach


* Pro-active, problem-solving attitude


* Team player mentality


* Analytical skills, attention to details


*  Communication skills

 

5.

WHAT WE OFFER
 


* As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.


* Quarte...