Multi-Line Adj

Under moderate supervision, provides and delivers claims adjusting services and solutions for customers in multiple lines of business.


* College degree or an equivalent combination of education and experience.


* Minimum 2 years insurance adjusting experience with experience in each of at least two lines of business (casualty, property, or workers' compensation).


* Personal computer, typing and keyboarding skills


* In-depth knowledge of insurance coverage, practices and negotiating skills in multiple lines of business.


* Familiarity with legal, medical and technical disciplines within specific business lines.


* Strong verbal and written communication skills.


* Good analytical ability and mathematical aptitude.


* Good attention to detail and organizational skills.


* Ability to gather and analyze information, then determine and implement the appropriate course of action.


* Good interpersonal and sales skills.


* Licensing as required by state and local jurisdictions.

Must have a valid driver's license.

Additional continuing education as required by Crawford Educational Services and as applicable for jurisdictions in which claims are adjusted or investigated.



* Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.


* Investigate claims by interviewing claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret official reports, medical reports and claim forms, and attend/participate at mediation, trials or hearings.


* Negotiates and settles claims, sets reserves, and manages litigation within client service parameters and authority levels by obtaining demands and making offers to claimants.


* May present evidence at legal proceedings.


* Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.


* Prepare reports by collecting and summarizing information required by the client and obtained through investigation.


* Self starter capable of working alone or with others.


* Maintains company reputation and insurance product integrity by complying with Federal and state regulations, client and Crawford and Company service standards.


* Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.


* Respond before, after and during work hours to emergency on site claim investigations.


* Maintain professional and technical knowledge through continuing education in multiple lines of business.


* Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.


* Uphold and project the corporate image by participating in industry organizations and functions.


* Ability to multi-task in...