I2C Specialist (Collections)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
Professional

All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines

Job Description:

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries.

This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

The I2C Specialist (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global service Finance in Manila.  This position reports to the Collections Senior Team Lead.

Major Duties & Responsibilities



* Proactively handle assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution.


* Handle inbound and outbound telephone calls


* Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.


* Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigates financial risk and raise to Collections Senior Team Lead if needed. 


* Drive desired customer payment behavior through calls, emails, reports and other forms of timely and insightful contact with customers.

He/she also employs collection technique and negotiation to improve cash flow and create a favorable financial relationship and customer experience.


* Analyze data, trends, drivers and root cause in customer payment behavior.

He/she also partners with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards.


* Identify/ implement opportunities for operational improvements to increase efficiency.


* Collaborate internally with Sales, Supply Chain, etc.

to respond to customer related inquiries.

Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and the customer experience. 

Qualifications

Educa...