Analyst - Business Analysis

Description & Requirements

Maximus is seeking an Analyst - Business Analysis to join our team.

This is a remote position that will support the Department of Education.

Essential Duties and Responsibilities:

- Apply strong analytical reasoning to understand end user's requirements and transform them into operational applications.

- Acquire deep knowledge of working systems and bring efficient and effective changes for better performance across programs.

- Extract, analyze, and report data to support program activity and assist in management decision making.

- Audit, evaluate, track, and report performance activity for Performance Management and contract compliance purposes (e.g., alignment with the program's service-level agreements,)

- Work closely with operations staff to define requirements, test criteria, and identify success factors.

Additional Essential Duties and Responsibilities:

- Complete all tasks when a new Change request is received from the Department of Education.

This includes but is not limited to, opening appropriate tickets, creating wording for letters, obtaining needed approvals and ensure all deadlines are met.

- Assist with tracking and trending customer requests to identify gaps in the process.

- Will be the primary trainer for all new hires as well as all refresher courses in the department.

The candidate will be responsible for compiling training material and ensuring it is presented in a clear and accurate manner.

- Assist with PQA, weekly and monthly QC to identify gaps.

The candidate will ensure, once a gap is identified, updates are provided to staff to make sure everyone has the correct information.

- Responsible for ensuring all KS documents are up to date with current and correct information.

- Assist with quality reviews of escalated cases for the program and work closely with management to ensure items of significance are shared timely and risks/issues are opened as warranted.

- Other duties as assigned.

Additional Requirements as per contract/client:

- FSA, Department of Education experience required

- Experience with account reconciliations

- High School Diploma or GED required

- Must reside in the U.S.

- Experience with CLASS required

- Must be a U.S.

citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

Final suitability determination is the sole discretion of the Department of Education.

Obtaining and Maintaining a PIV-I card is a requirement of this position.

PIV-I cards must be picked up in person.

New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card.

Any travel expenses will be paid for by Maximus.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or h...