Reservations Agent | Full Time | InterContinental Sydney Double Bay

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney’s exclusive Eastern Suburbs.

Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service.

With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it’s a distinctive setting to grow your career in a refined yet vibrant environment.

About the Role

As a Reservations & Instant Service Agent at InterContinental Double Bay, you will be responsible for providing exceptional customer service by efficiently managing guest reservations, responding to inquiries, and ensuring a seamless booking experience.

Your primary objective will be to maximize room occupancy and revenue through effective communication, accurate information dissemination, and personalized assistance, thereby contributing to the overall success and reputation of our hotel.

 You'll also assist in-house guests with a myriad of enquiries making this unique role a great mix of sales and guest service!

A little taste of your day-to-day

Every day is different, but mostly you’ll be:


* Process and confirm guest room reservations promptly and accurately.


* Provide guests with information about room availability, rates, and hotel facilities.


* Maintain an updated and organized reservation system, ensuring accuracy and efficiency.


* Assist in managing and updating the hotel's database of guest information.


* Coordinate with other hotel departments to ensure guest requests and special requirements are accommodated.


* Respond to guest inquiries and concerns promptly and professionally, providing exceptional customer service.


* Handle cancellations, modifications, and amendments to existing reservations.


* Monitor and maximize room occupancy by utilizing effective upselling and cross-selling techniques.


* Prepare daily reports and summaries of reservations, occupancy rates, and revenue forecasts for management review.


* Respond promptly to in-house guest inquiries and requests, assisting with making additional bookings for services such as spa appointments, restaurant reservations, or local tours.


* Coordinate and facilitate efficient room service orders, ensuring accurate delivery and guest satisfaction by promptly addressing any concerns or special requests.


* Upholding the hotel's brand image and reputation by consistently delivering accurate inf...