Deputy General Manager - Learning Services

Role Summary:

To support the Learning Services team in the effective delivery of overall coordination for sessions and Catalog Management and Talent Management activities across different Academies & Regions.

The person will be responsible for taking care of end-to-end training coordination, basic reporting requirements, consultative support & campaign support along with acting as an ambassador and consultant of Learning Standards.

Key Tasks:

- Collaborate with various stakeholders - leaders, audiences, subject experts to conduct thorough needs analysis and establish measurable objectives for all projects.

- Develop project plans, define milestones, objectives, scope, and timelines, and allocate resources to complete the projects successfully.

- Build and maintain relationships with prospects through effective communication and follow-up.

- Publication, Modification & Deactivation of training in LMS System (My LearningLink) and enrolling users as required for all global catalog

- Monitor regular changes on the tool & process and update stakeholders and requestors about the changes

- Pilot new feature releases from Cornerstone to directly influence the overall Product development roadmap.

- Ensure meticulous testing of the courses for better Learner Experience

- Advocate and Ensure Global Governance of Catalog and content publishing Standards

- Acting as a consultative business partner, facilitate, and liaise between requesters and stakeholders

- End to end PO and chargeback management

- Manage Flagship Programs & end to end Campaigns.

Starting from nomination to tracking completion and reporting

- Maintenance of LMS content Catalog & sanity

- Suggest, Drive, and Implement - Continuous Improvements Projects, Enhancements and Change requests

- Manage Global Training assignments for Campaigns and Drives

- Ensure that KPIs and Metrics are met as per the standard definition

- Manage Communication - To contribute to Learning Services communications using a variety of mediums, mail, Intranet, meetings etc.

- Effective Enquiries Management and provide high quality customer service

- To keep up to date with current thinking on training practice and methods; e-learning development technology

This Job Description is not exhaustive, and the post holder may be required to undertake other appropriate duties from time to time.

Qualifications

Desired Candidate Profile:

- Level of educational attainment: Bachelor's Degree

- 8+ years of experience in Cornerstone; preferably in LMS, Learning & Development and Talent Management function.

- Knowledge of effective learning and development methods

- Familiarity with e-learning platforms and practices (protocols (e.g.

SCORM, xAPI, AICC etc)

- Lead and manage Group creation and Dynamic training assignment in CSOD.

- Experienced in handling and coordinating training sessions globally - Desirable

- Ability to monitor and interpret the learning/training requirements - Desirable Excellent int...