Central Services Program Specialist

The Central Services Program Specialist provides services related to all Central Service functions at the Kenosha County Job Center/Human Services Building.

The Central Services Program Specialist will assist with mail, supplies, safety procedures, systems, and training at the Job Center / Human Services Building.

RESPONSIBILITY LEVEL:

The Central Services Program Specialist provides services related to all Central Service functions at the Kenosha County Job Center/Human Services Building.

The Central Services Program Specialist will assist with mail, supplies, safety procedures, systems, and training at the Job Center / Human Services Building.

The Central Services Program Specialist acts as a frontline liaison with Human Service agencies concerning activities related to the direct provision of Central Services and on-going operations at the Job Center/Human Services Building.

PRINCIPAL DUTIES:

1.

Plans and manages own work to reliably complete routine job responsibilities and special assignments.

May serve as a team member or subject matter expert on formal projects or within the department.

Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.

2.

Works independently.

Periodic review of work by manager.

Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

3.

Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4.

Champions Goodwill s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

5.

Provides temporary / visitor IDs to approved staff, visitors, and new employees.

Takes pictures of new employees for the Kenosha County ID badge.

6.

Identifies visitors/vendors who are required to complete the KCDHS Access Log.

Scan and forward completed logs to the Child Support Manager.

7.

Supports performance improvement efforts by communicating opportunities to leadership, acting as necessary, and maintaining accurate process and procedure documentation.

8.

Conducts initial investigations of discovered and/or reported incidents and prepares detailed, accurate and legible written reports.

9.

Responds to, evaluates, and/or treats Medical Emergencies within the facility within the guidelines of the DHS Emergency Procedures.

10.

Coordinates special events, training sessions, meetings, and other gathering logistics (virtual and in -person).

11.

Participates in key leadership meetings.

12.

Assists in developing agendas, hand-outs, action items, follow-up, and coordination of logistics.

13.

Coordinates and implements a system of training and orientation sessions for staff, including safety-related training.

14.

Maintains and updates floor plans depicting building space usage by division and agency to assist with square footage for bui...