IT Site Manager

Want to oversee the daily operations of our IT support functions at U.S.

Smokeless Tobacco Company? If you have a bachelor's degree along with eight plus years of experience in IT support, we want to speak with you! We are currently seeking an onsite IT Site Manager in Hopkinsville, KY.

You will be representing the IT organization, you will act as a strategic business partner, driving collaboration, delivering exceptional service, and ensuring IT solutions align with business objectives.

Your role will focus on fostering strong relationships, proactively addressing business needs, and ensuring the seamless delivery of IT services and projects.
You will play a key role in running and optimizing application support, audio-visual systems, desk-side support, and the implementation of IT projects.

In addition, the IT Site Manager will lead and develop a team of contractors to ensure that services are delivered efficiently, effectively, and with a high level of customer satisfaction.
What you will be doing:1.

Account Management:


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+ Serve as the primary liaison to align IT solutions with business goals, ensuring mutual understanding and collaboration.
+ Identify business needs and proactively propose IT strategies, tools, and innovations to drive growth and efficiency.
+ Build strong relationships with the local business leaders, fostering trust and ensuring IT is seen as a strategic partner.
+ Track and report on IT service delivery and project outcomes, ensuring alignment with business expectations.
+ Gather feedback from the business to refine IT processes and enhance service quality.

2.

Application Support Management:


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+ Oversee the support and maintenance of business-critical applications.
+ Function as the main point of contact for solving application issues, ensuring timely resolution and minimal disruption.
+ Coordinate with vendors, internal teams, and partners for system updates, patches, and upgrades.

3.

Audio-Visual (AV) Support:


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+ Lead and support AV equipment and systems, including conference rooms, presentation tools, and video conferencing setups.
+ Ensure AV infrastructure is fully operational and address any technical issues related to AV systems.
+ Provide user support and training on AV systems.

4.

Desk-Side Support:


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+ Lead the desk-side support team in providing on-site technical support for end users, including solving hardware and software issues.
+ Ensure that all end-user devices (laptops, desktops, mobile devices, etc.) are functioning correctly.
+ Assist with software installations, updates, and system configurations for end users.

5.

IT Project Implementation:


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+ Oversee the planning, execution, and delivery of IT projects on time and within scope.
+ Manage project timelines, resources, and budgets, ensuring alignment with organiz...