Senior Associate, Content Design

Join our team and make a significant impact through innovative content design, driving customer confidence and satisfaction.

Shape customer experiences by planning, creating, and structuring product content within a user experience design framework.

As a Content Design Senior Associate in Connected Commerce, Loyalty you will play an important role in shaping customer experiences through content and building customer confidence across our products and services.

Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework.

Collaborate with cross-functional teams to ensure narrative consistency, influencing product design, architecture, and functionality.

Job Responsibilities


* Develop and implement content strategies for products and features, aligning with user experience principles and business objectives.


* Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.


* Create content taxonomies to refine content organization and structure, incorporating user feedback for continuous improvement.


* Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively.


* Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Required Qualifications, Capabilities, and Skills


* 3+ years of experience in content design, editing, and writing, with a focus on digital products and platforms.


* Experience in creating content architectures, storytelling, and clear and concise writing.


* Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.


* Experience with iterative design techniques, incorporating user feedback for continuous improvement.


* Proficient technical literacy in content platforms and understanding their impact on user experience.


* Adaptive learner in new financial services products and offerings.

Preferred Qualifications, Capabilities, and Skills


* Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals.


* Experience with managing timelines and keeping work aligned and on time.


* Strong attention to detail and proven success with auditing content, documentation, and governance.


* Prior experience with stakeholder management across multiple projects simultaneously.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We of...