Certification Tracking Specialist - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for a Certification Tracking Specialist to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Certification Tracking Specialist is responsible for maintaining a daily spreadsheet of active providers pending DMA and updates comments in NND documenting to follow up with providers until completion of DMA.

- Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

- For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality.

An applicant's salary history will not be used in determining compensation.

Essential Duties and Responsibilities:

- Maintains a daily spreadsheet of active providers pending DMA .

- Update comments in NND documenting follow up with providers until completion of DMA.

- Routinely communicates with PDR and PRC on status or priority providers pending DMA.

- Provides feedback on providers who are struggling with DMA content to Provider Development and Retention.

- Notify PDR, PRC, and Scheduling upon completion/updating of DMA.

- Works closely with other teams within Provider Development and Retention for provider outreach on special projects (new DMA updates, etc.).

- Assists with occasional overflow of Provider Relations Specialists and Report Tracking Specialists if needed.

Additional Duties and Responsibilities:

- Place and answer phone calls to and from medical providers.

- Attend meetings as directed.

- Work effectively within a team dynamic.

- Adapt to new instructions, requests or procedures as provided.

- Maintain a high sense of urgency at all times.

- Other duties as assigned.

Knowledge/Skills/Abilities:

- Ability to read and comprehend instructions, correspondence, and memoranda.

- Ability to write correspondence.

- Ability to effectively present information in one- on- one and small group situations to customers, clients and other employees if the organization.

- Ability to add, subtract, multiply and divide all units of measure.

- Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

- Ability to apply common sense understanding to carry out written or oral instructions.

- Ability to deal with problems.

- Proficient in the following computer software: Microsoft Excel, Internet functions (searches, research), Microsoft Word, and Microsoft Outlook.

Working Conditions:

- Normal office environment with some exposure to moderate noise from office equipment and/or generated by staff members.

- Extended hours are occasionally required beyond the regular eight hour work day.

- Frequently utilizes telephone, computer, and printer; occasionally utilizes copy machine.

- Occasionally lifting and/or carrying items weighing up to approximately twenty- five pounds.

Generally sedentary...