GPC Operation Support Specialist

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Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

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The Position

GCP Operation Support Specialist 

As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs.

A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here.

From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people.  In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.

The Operation Support Specialist plays a key role in enhancing the operational efficiency and continuity of Global Patient Care (GPC) at Roche.

Acting as the primary liaison between operational hubs, digital teams, and global stakeholders, the Specialist consolidates business demands for support solutions, coordinates run support activities, and ensures seamless communication and collaboration.

By working closely with GPC leadership and engaging the appropriate teams to proactively address technical issues, the role supports the delivery of high-quality, patient-centered healthcare services and contributes to operational excellence across the organization.

The opportunity: 


* Collaborate with global stakeholders to identify and implement opportunities for process and system improvements that enhance operational efficiency and align with strategic business objectives.


* Define and raise clear, actionable business requirements for process optimization, ensuring alignment with both operational needs and the capabilities of IT solutions.


* Analyze the broader impact of proposed process or system changes across related systems, supporting the development of integrated and sustainable solutions.


* Act as a key liaison between Global Patient Care (GPC) and digital solution teams, helping to translate business needs into technical requirements and supporting continuous process improvement.


* Engage with internal and external stakeholders to support business and technical changes, facilitate effective communication, and manage expectations across teams.


* Manage the intake and prioritization of solution requests, applying governance frameworks to ensure alignment with global and regional priorities.


* Support a culture of continuous improvement by identifying and implementing global initiatives, sharing knowledge, and providing actionable insights to leadership and regional operations.
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