Public Outreach Specialist

Pay range: $46,441 - $74,769  Job Code: 04020  Pay Grade: 14  FLSA Status: Nonexempt

This vacancy is in the Planning & Sustainability department.

Essential Functions:

Receives and responds to citizen inquiries, concerns, requests, problems, and complaints; actively listens to callers and visitors; conveys understanding and willingness to resolve issues; promotes and establishes goodwill; exercises tact and discretion; remains composed with rude or irate constituents; addresses or routes concerns based on knowledge of County services; provides information and assistance; and follows-up with citizens. 

Assists citizens with resolution of problems and complaints; communicates with County departments to identify, research, and resolve issues; connects constituents with resources, referrals, and support; and refers complex or sensitive problems to appropriate staff for resolution. 

Attends community or homeowner meetings; represents County; makes presentations; answers questions; provides information; and advises appropriate staff of issues and concerns. 

Prepares correspondence, emails, and written replies; composes, proofreads, and edits letters, emails and other responses to constituent questions and concerns; and sends replies to constituents. 

Maintains outreach records and files; compiles and tracks data related to inquiries and complaints and the disposition thereof; maintains notes and records to facilitate follow-up and problem resolution; and prepares related reports. 

The below information is specific to Planning & Sustainability only:

This person will conduct and coordinate our annual community outreach events such as World Planning Day, Earth Day, Arborist Day, and all other Public engagement activities throughout the year.

This person will also be responsible for identifying effective communication measure between DeKalb County Planning Department and DeKalb County residents.

This person will be task with developing communication programs & initiatives for the department.

The position often combines administrative responsibilities with field work, like interacting directly with the public.

This role will also assist with departmental newsletters and external workshops for citizens of DeKalb County.

The Public Outreach Specialist will be responsible for press releases, brochures, social media, email campaigns and attending community events.

Minimum Qualifications: 

Associate degree in Public Administration, Public Relations, Communications, or related field required; three years of experience in communications, customer service, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.