Transactions Manager II

As a Transactions Manager, specific responsibilities will include, but are not limited to the following:


* Lead a team of full-time Transaction Specialist employees in multiple locations.


* Responsible for Onboarding operations, including personnel management, process management, issue/problem resolution.


* Must be able to demonstrate sound leadership judgement; escalate any personnel, technology, or process concerns timely and appropriately.


* Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit, and security, required training curriculum, and general management practices.


* Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience.


* Responsible for tracking team performance and implementing action plans that drive improved performance and high quality.


* Providing guidance and skill development for your personnel.


* Identify any skill deficiencies for your team members and plan meaningful development with accountability and ownership.


* Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment where diver's perspectives are sought out and valued.


* Conduct regular feedback and coaching sessions with team members to identify above and beyond accomplishments, obstacles to success, opportunities for improvement, and to ensure optimal performance by everyone on the team.


* Must be flexible, be willing and able to adapt to and handle rapid change effectively.


* Effectively use data to manage your team to reflect improvements.


* Partner and build relationships with agency personnel and all internal business partners.


* Handling client relationship while utilizing service improvement tools and methodologies.


* Drive automation and process improvements.


* Communicate with vendors, applicants, Global Security & Investigations, and staffing agencies to ensure all requirements are met.


* Communicate with site and division management to ensure proper staffing levels are maintained.


* Protect and maintain confidential information.


* Conduct audits and folder reviews of Onboarding documentation monthly.


* Maintain database to create weekly and ad hoc reports.


* Manage processes, and Standard Operating Procedures.

Requirements:


* Bachelor's degree in a business discipline or relevant work experience is preferred.


* Minimum 3 years' management/leadership experience.


* Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.


* Ability to understand end to end process flow, conside...