Sr Director of Technology Services and Delivery

Description & Requirements

As the Sr Director of Technology Services and Delivery reporting to the SVP Engineering & Delivery, you will play a pivotal role in aligning strategic initiatives and driving technical delivery excellence within the Engineering Services and Delivery organization.

Reporting directly to the SVP, you will provide strategic support, project leadership, and serve as a trusted advisor, while also overseeing key functions typically associated with such a role.

Essential Duties and Responsibilities:

- Foster an environment of experimentation and continual improvement through regular iterations, technical debt reduction, and an architectural roadmap.

- Use extensive management skills and experience to develop technical and managerial leadership skills, and create a vibrant culture of mutual support and motivation.

- Stay in sync with multiple development and product teams routinely reviewing specs and roadmaps to assure development cycles stay on time and are of the highest quality.

- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.

Supervision is often provided through a team of subordinate managers.

- Closely collaborate with technology and business partners across the company to scale existing products to new lines of business while also advancing our digital agenda through automation and straight through processing.

- Create strategic, and highly-functional, team partnerships with business and other application technology leaders.

- Attract top technology talent while aligning strengths to organizational goals.

Strategic Planning & Execution

• Partner with the SVP to define, operationalize, and communicate the strategic vision for IT Engineering and Delivery.

• Translate high-level goals into actionable programs and roadmaps, ensuring alignment with broader business objectives.

• Manage key strategic initiatives from planning through execution, often acting as project owner or executive sponsor.

Delivery Oversight & Operational Excellence

• Work with engineering, product, and delivery leaders to improve program/project delivery performance and outcomes.

• Track and report progress on KPIs, OKRs, and key engineering initiatives; anticipate risks and proactively resolve roadblocks.

• Promote adoption of delivery best practices, Agile frameworks, DevOps, and continuous improvement methodologies.

• Develops, submits and manages the operational and budgetary requirements for technology solutions to support OCDIO strategy and business needs.

Submits regular progress reports to management in context of timeliness, performance, quality, and costs to ensure all projects are undertaken on time and to an approved budget.

Organizational Effectiveness

• Optimize team structures, processes, and communication flow across global IT and engineering teams.

• Drive cadence for executive reviews, staff ...