Sr Analyst - IT

Description & Requirements

The Senior Analyst- ServiceNow Administrator specializing in ITSM, ITAM, and ITOM is key contributor to the successful modern IT and business management of Maximus.

Will be responsible for implementing, supporting and maintaining the ServiceNow platform to streamline IT services management, asset management, and operations management.

This role will require a blend of technical expertise, including knowledge of scripting languages and a deep understanding of IT processes.

Successful candidates come with a proven track record of supporting and managing applications and integrations that enhance system efficiency and user satisfaction

Essential Duties and Responsibilities:
- Understand, document, and prioritize high level business requirements.
- Convert high level business requirements into executable, detailed user stories to enable development.
- Become and remain knowledgeable on key business processes and systems and how they operate/integrate.
- Proactively identify opportunities to leverage technical solutions and emerging technologies to facilitate business solutions.
- Provide expertise and advice to business unit owners, IT leaders, project teams, and other support teams.
- Provide efficient project processes and deliverables to shorten the project life cycle, where applicable.
- Lead resolution of issues with interfacing systems built on different technologies.

- May provide guidance, coaching, and training to other employees within job area.

• Will also be responsible for managing existing ServiceNow code and architecture, and work with key business units to troubleshoot existing solutions and processes, supporting maintenance, continual service improvement, and support new capabilities on the ServiceNow platform.

• Scripting and coding within the ServiceNow platform to meet project deliverables.

• Rewrite and adapt code to align with evolving business requirements.

• Support Service Asset and Hardware Asset configurations.

• Will be responsible for core system configuration as well as day-to-day user requests and incidents.

• Should have experience configuring core ServiceNow modules including Service Catalog, Asset, Integration hub, Discovery, Service Mapping.

• Leverage Flow Designer to further mature the service catalog and migrate away from workflows.

• Provide technical guidance on existing workflows for streamlining and improved efficiencies.

• Own the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.

• Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Minimum Requirements (required skills that align with contract LCAT, verifiable, and measurable): Certified ServiceNow Administrator (CSA)...