Senior Director, Technology Client Support - Remote

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

As the Senior Director, Technology Client Support, you will be responsible end to end for one of the key AMAPAC Divisions.

This would include all new sales pursuits, implementations, support & enhancements.

You will manage one or more departments/verticals and IT business services focused on the information technology requirements of GXO clients including business development, project and change management, and ongoing client relationship management.

You will ensure the execution of client management is consistent with defined and documented GXO policies and you will support the expansion of GXO's business based on current goals and strategies.

What you'll do on a typical day:


* Manage entire IT organization for one of the AMAPAC divisions.

Including: overall financials, project profitability, new sales & business development, support, incidents, & Work Orders.

Leader will also manage talent & performance & drive overall IT delivery.

(20%)


* Drive understanding of new client, operations & solution needs & assist with building IT solution- feasibility, scope, cost, timeline, etc.

to support sales growth.

(15%)


* Manage all on-going projects & drive cross-functional collaboration to deliver on time, on budget, defect-free.

(15%)


* Communicate, escalate, manage & problem solve all support related issues including high priority incidents & follow-up root causes & prevention errors.

(10%)


* Regularly connect with client CIO's & COOs, internal BU Presidents & executives, instill trust, manage relationships & prioritize across IT to drive outcomes.

(10%)


* Set strategy, priorities & clear expectations within team & hold team accountable to it.

(10%)


* Analyze business objectives and customer needs; develop, communicate, and implement strategic plans; analyze costs and forecasts, and incorporate into business plans; drive budgeting, forecasting & variance reconciliation process.

(10%)


* Drive consistency & best practice adherence by promoting good documentation, & knowledge sharing across the team.

(10%)

What you need to succeed at GXO:

At a minimum, you'll need:


* Bachelor's degree or equivalent related work or military experience


* 7 years of experience in IT Project and Program Management experience


* 5 years of experience leading Managers or large teams


* Demonstrated experience in IT delivery, project, and program management, preferably within 3PL environment.


* Implementation and support experience with web-based applications


* Experience with warehouse operational function and process

It'd be gr...