North America Operations Enablement Manager

North America Operations Enablement Manager

Job Description

Your Job

Regional Operations Enablement Manager leads Operations Team in enabling Best in Class People Support, ensuring Compliance, driving Service Delivery excellence and best employee experience, and leveraging Shared Services.
It starts with YOU.

In this role you will:

​Service Delivery:

•Responsible for Regional Service delivery, leading regional team, aiming Best in Class service: drive standardization, effectiveness, automation, Regional Internal and Shared Services SOPs development, Objectives cascade for Shared Service teams, process constant monitoring, analysis, issues resolution, local and regional service progression

•Working within Operations team, contribute suggestions for technical solutions to Process Transformation & Enablement Team (PTE), aiming Process effectiveness and best Employee Experience.

Provides sign off to Global process design and technical solutions

•Submits suggestions on Global process design and participates in decision sign off, making sure Global process comply with Legal and other regional requirements.

Ensure successful process embedding by Regional Operations team (Enablement and Delivery)

•Accountable for KC&Me content: ensuring Regional Operations Enablement team effective performance in Knowledge Base maintenance, promoting EE Self Service and driving portal adoption through complete and actual content in People Solutions area

•Responsible for Employment Compliance agenda, working in Partnership with Legal/GPO and making respective mutual decisions on country or regional initiatives /processes launch, while considering process design in accordance with Global standard where possible.

•Partner with stakeholders in GPO, Finance, Legal, GBS etc to ensure alignment in cross-functional areas.

•Responsible for driving Regional CI agenda for GPS, TPV and GBS via regional and Global processes review and contributing to standardization, automation and global process streamline

•Responsible for Global, Regional and Country projects embedding in Operations area: set project teams and ensure successful timely implementation

Culture: Active steward of KC Culture, focus on strengthening company culture and employee experience through Performance Driven Leadership, Care ó Performance and through respective functional accomplishments in Operations and Employee Experience area.

Employee Engagement and Experience: contribute and drive continued employee engagement and aligned employee experience across KC in functional and team area, engaging and ensuring team members best experience.

Change Management: Together with other Operations streams, identify and manage stakeholders, understanding needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of functional information and decisions.

Drive Regional Operational Processes Effective Ch...