Senior Manager, MedTech Customer Experience Management Program NA TMO Lead  (Project Butterfly)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Project/Program Management Group

Job Sub Function:
Technology Project Management

Job Category:
Professional

All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson is currently seeking a Senior Manager, MedTech Customer Experience Management Program NA TMO Lead  (Project Butterfly)  to join our team in New Brunswick or Raritan, NJ.

This is a duration-based role ending mid-year 2027.

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solution Senior Manager, MedTech Customer Experience Management Program NA TMO Lead (Project Butterfly)s are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

Position Overview

This role is accountable for leading the development and delivery of MedTech’s Project Butterfly Transformation Management Office for the NA region.  The Butterfly program is the launchpad for transforming how our people work – streamlining commercial processes, elevating customer experience, and driving success and innovation across MedTech.  Butterfly integrates AI-powered Customer Experience Management (CXM) across sales, marketing, service, and operations, turning data into an intelligent, connected customer ecosystem.  Program scope is focused on the following areas: Professional Relations & Ops, Marketing Experience, Sales Experience, Customer Support Experience.  The value case is based on reducing operational costs.  Project Butterfly is a global initiative that will touch thousands of MedTech associates across all four regions. 

This leader in close partnership with the Executive SteerCo, Management Team, Transformation Office and Design Authority Board will drive the NA region execution of the program vision, planning, roadmap/approach development and execution with cross-functional resources and external partners.

They will provide day-to-day oversight and coordinate with and across workstream leaders to ensure the program has a strong focus on: end-to-end process integration, employee experie...