Housing Manager

Housing Manager 

Harlow, Bishops Stortford working from home and on patch, with regular visits to our Bishops Stortford Office.

Permanent, full time (37.5hrs)

Salary circa £32,000 per annum plus great benefits including Health Cash Plan

Plus great benefits including Health Cash Plan 

 

Home, a place where you belong 

Join us as a Housing Manager at Home Group, in our awesome housing team in the Central Region, covering Harlow and Bishops Stortford.

You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live.  You’ll provide first class customer service, delivering our customer promise every day!

 

Typical day as a Housing Manager 


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.  


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods.   


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.


* Managing our voids process including liaising with local authorities.


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.   

 

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK! 

 

About You   


* You are experienced in the housing sector and understand housing management, housing law and the impact of anti social behaviour.


* You have, or are willing to work towards Chartered Institute of Housing Level 3


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude 


* Passionate about delivering excellent customer service and have a genuine desire to help your customers. 


* This job can challenge, especially when we’re dealing with complaints but your resilience will help you through. 


* Confident working with external partners and stakeholders such as local authorities, MP’s etc    

 

Our team  

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   
 

Job details  


* This is a hybrid role and in an average week, you’ll spend a few days working from our community patches of Harlow, Bishops Stortford.â...