Specialized Account Engineer, (Federal Clearance Required, TS SCI) CO

Specialized Account Engineer, (Federal Clearance Required, TS SCI) CO

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Family Definition:

Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Provides direct post-sales systems on site technical support for reactive and proactive customers.

Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues.

Works on problems of moderately complex scope.

Acts as an informed team member providing analysis of information and limited project direction input.

Exercises independent judgment within defined practices and procedures to determine appropriate action.

Follows established guidelines and interprets policies.

Evaluates unique circumstances and makes recommendations.

US Citizenship required

Federal Clearance required, TS/SCI

Travel: Must be flexible to travel to client site

Responsibilities:


* Breakfix hands on experience required


* Apply technical knowledge to operate a technology area (e.g.

server administration, technical security management, performance management) or customer group with moderate risk/complexity.


* Integrate technical knowledge and business understanding to create solutions for customers.


* Resolve most technical incidents independently within your technical area.

Work with team members to resolve more complex or cross-technology incidents.


* Identify potential escalations and alert management proactively.


* Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.


* Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.


* Balance internal needs with customer needs within defined parameters.


* May identify additi...