Data Services Associate

Schneider Electric™ creates connected technologies that reshape industries, transform cities, and enrich lives.

Our 144,000 employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk.

Our Sustainability Business offers solutions to key challenges facing customers with respect to managing and optimizing their energy and utility data.

The Data Experience Team has been developed to deliver a more digital and comprehensive data service to our customers.

The Data Experience Coordinator is a client-facing position requiring a cross-trained individual to provide oversight for many of the Data Operations processes.

Great people make Schneider Electric a great company.

What do you get to do in this position?



* Implementation and ongoing coordination of data services with a view to maximize success and efficiency of the overall program
+ This may include, but is not limited to invoice collection, open/close, and payment services


* Customer service interface between the Global Data Operations team and the client


* Frequent liaison with internal and external stakeholders throughout both the implementation and the ongoing delivery of the various data service deliveries, including receiving and responding to enquiries in a professional and timely manner


* Independently or in partnership with clients and/or their Client Managers, identify and resolve customer data issues to promote delivery optimization


* Prepare and provide accurate service delivery updates to all stakeholders through a variety of mechanisms, including regular Teams video presentations and email


* Other duties as assigned

Essential skills and qualifications



* Proficient computer experience in Microsoft Office Products (Outlook, Word, Excel & Power Point)



* Strong analytical and problem-solving skills with a mind to process improvement


* Strong initiative and ability to work in a fast paced, changing environment


* Strong desire to research problems and issues with ability to follow-through to resolution and gain closure on open items


* Ability to effectively manage multiple clients and priorities


* Excellent communication skills in English - verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement


* Bachelor's degree or equivalent experience



* Understand energy industry terminology and standards (preferred)

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.

We want our employees to reflect the diversity of the communities in which we operate.

We ...