Learning and Development Manager

Description

The Orthodontic Learning and Development Manager is responsible for the oversight of the day-to-day operations and overall success of the dental office in the various markets to ensure the continuity of operational success.

TheLearning and Development Manager serves as a subject matter expert, leads training and development of the Operations Managers and staff within the region.

The Learning and Development Manager is responsible for providing support to Operations Managers to meet financial performance and revenue growth goals while managing the operations of the practice and ensuring an excellent patient experience.

Establishes systems and processes which result in patient satisfaction, patient retention, case acceptance, employee engagement, provider engagement, and financial performance.

Responsible for practice operations systems and provides support to all functioning areas, including administrative support to the front and back office.

This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.

Schedule: Monday - Friday 8:00a - 5:00p

Education and Credentials:


* Bachelor's degree in business administration, finance, healthcare or a related field preferred

Job-related Experience:


* 5+ years in dental operations


* 3+ years management experience, progressive leadership and functional practice management experience.


* Excellent leadership skills in leading a team, by mentoring, coaching, communicating, problem solving.


* Experience in providing coursework or on-the-job training in the fields of dentistry, business or training.


* Must have Orthodontic Experience

Job-related Skills/Competencies:


* Ability to make strategic decisions within assigned scope of authority.

Exceptional critical thinking skill


* Ability to effectively supervise, lead, develop, and coach staff.


* Ability to control expenses.

Strong business acumen.


* Ability to support and effectively collaborate with other departments to achieve results.


* Ability to plan ahead, and to prioritize and coordinate activities, services, schedules or programs.


* Ability to plan, assess, communicate, and develop employee performance.

Working Condition:


* Office Environment


* Travel Required: The LDM will travel between all states MD, DC, OH, IN, and IA.

We would like for this person to be located in MD.

Major Duties and Responsibilities:


* Travels to various offices to ensure continuity of support for all affiliated doctors as organizational changes occur.

This support includes, managing office staff, problem-solving, decision making, planning, delegation, and conflict management when needed.


* Fills gaps in coverage across our network of affiliated offices, while building and maintaining a positive office culture.


* Focuses on quickly understanding the needs of any given office and builds strong relationships with vari...