Catering Sales Mgr InterContinental Hotel and Conference Center

job overview

Develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction.  Oversee client functions to ensure customer satisfaction.

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:


* Be charming by being approachable, having confidence and showing respect.


* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.


* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS


* Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded.  Actively prospect and qualify new business. 


* Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. 

PEOPLE


* Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.      Disseminate sales-related information to other departments as appropriate.


* Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.     


* Interact with outside contacts:
+ Guests – to ensure their total satisfaction
+ Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc.

– to ensure repeat business, follow up on events, and generate new business 
+ Other contacts as needed (Professional organizations, community groups)

GUEST EXPERIENCE


* Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotels standards.  Ensure deficiencies are corrected by appropriate personnel.


* Welcome group contact upon arrival at function and ensure guest satisfaction.


* Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures 


* Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.

RESPONSIBLE BUSINESS


* Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.


* Perform other duties as assigned.


* Attend and represent hotel at trade shows and conventions and/or participate in ...