Automation Systems Analyst I

Primary Responsibility:

This role is responsible for the support and production operations of the Warehouse Execution System (WES) and Warehouse Management System (WMS).

This position will be a strong advocate for meeting service levels and maintaining high availability in the heavily automated warehouse.

This includes responding to questions from the business users and handling issues as they are reported.

What You'll Do:

• Working with the central IT / OT teams and vendors to ensure issues are properly understood and accurately assigned

• Ability to translate operational problems into technical issue reporting

• Diagnosing and resolving data and system issues to ensure warehouse usability for the consumers of the warehouse data

• Some light debugging duties using SQL will be required in order to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams

• Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets

• Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes

• Acting as the support point of contact for the automation systems

What Experience and Education You Need:

• Bachelor's Degree or 1 year of relevant job experience required

• Diligent attention to detail is essential due to the nature work

• Thorough analysis, judgment and problem-solving skills

• Minimum of 1-2 years of experience supporting warehouse automation software applications is preferred

• BI and reporting knowledge and experience is a strong asset

What Could Set You Apart:

• Strong data analytical skills

• Strong knowledge of the SQL

• Work experience with JDA or Red prairie WMS is preferred

• Demonstrate ability to troubleshoot technical problems

• At least 1-year experience in supporting automated warehouse systems

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions

• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending

• Requires manual dexterity with normal hand and finger movements for typical office work

• Talking, hearing, and seeing are important elements of completing assigned tasks

• May require travel by automobile and airplane up for business

• May require a visit facility operation in temperatures at or below freezing

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

• Requires the use of various electronic tools

• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes

• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and re...