Operations Manager

The Operations Manager coordinates day-to-day activities of the team, assigning work areas and ensuring work is performed as prescribed by policies and procedures.

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals by supervising the Ecommerce operation during assigned shift.

Coordinates day-to-day activities of the team, assigning work areas and ensuring work is performed as prescribed by policies and procedures.

Oversees productivity, service, quality standards of individuals to achieve daily department goals.

Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1.

Focus on individuals production goals while maximizing the value of all donations to achieve budgeted revenue and margin through online sales.

2.

Works in partnership with Ecommerce Trainer to hire and onboard staff.

Coordinates and supports development and training of Ecommerce staff to maximize donated goods received and ensure growth into higher roles.

3.

Analyze report data and other documentation with the ability to share insight and submit trends to Ecommerce Management.

4.

Maximize sales performance through proper listing, handling, rotation, and shipping of all merchandise.

Oversee the proper procedures for handling and sales of E-Commerce merchandise.

5.

Oversee security procedures and audit incoming merchandise for loss control.

6.

Ensure timeliness and accuracy of all required reports and records.

7.

Leading and Developing Talent: Responsible for input on pay, performance appraisals, work schedules, day-to-day personnel issues, discipline and hiring.

Actively networks and sources for positions within the team.

8.

Project and Change Management: Periodically serves as a team member or subject matter expert for formal project or within the department.

Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities.

Supports management in the implementation of change.

Engages effectively in change, communicating appropriately with Operations Manager II/Manager.

Follows through on learning, skill building, and practice necessary to adapt to change.

9.

Problem Solving: Implements production and develops best practices.

Provides oversight to staff, including advanced problem solving and customer service.

Utilizes strong people skills to solve team issues.

Resolves basic and moderately complex operational problems, elevating them to Operations Manager II as appropriate and/or when needed.

10.

Technical Skill: Has understanding of subject matter and demonstrates advanced knowledge of field along with the in-depth 'why's' and supervisory experience.

Has interpersonal skills in dealing with management and other department.

11.

Community Engagement: Champions Goodwill's community engagement initiatives.

Is aware of Goodwill's community partner organizations and participates in volunteer opportunities as pertains to role and interest.

Participates in indust...