Director, Business Process Management

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?
The Director, Business Process Management (BPM) will lead initiatives to optimize organizational processes, focusing on improving efficiency, quality, service, and profitability.

This role involves analyzing existing workflows, identifying areas for improvement, and implementing changes to enhance operational effectiveness.

The Director, Business Process Management, will also manage teams, guide senior leaders, and ensure processes align with strategic goals.

What you’ll do:
Process Analysis and Improvement: 


* Thoroughly examine current workflows to pinpoint inefficiencies and areas for optimization


* Create clear and concise documentation of current processes and practices for reference and analysis


* Recognize areas where improvements can be made, such as streamlining workflows, reducing redundancies, or automating tasks


* Track key performance indicators (KPIs) to measure the effectiveness of process changes and identify areas for further improvement


* Drive the implementation of new processes and procedures to achieve desired outcomes 

Leadership and Team Management: 


* Manage teams of BPM professionals, providing guidance, support, and leadership


* Collaborate with different departments and leadership levels to ensure alignment and buy-in for process changes


* Offer expertise to senior leaders on process optimization strategies and initiatives


* Utilize data and metrics to analyze performance, identify trends, and support data-driven decision-making


* Create functional strategies and specific objectives for the BPM function, as well as developing budgets, policies, and procedures


* Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities

Strategic Alignment and Goal Setting: 


* Ensure that business processes support the overall strategic objectives of the organization


* Establish clear goals and priorities for the BPM function and ensure that they are well-defined and understood by the team


* Design, develop, and manage process initiatives in a complex and dynamic environment, revising needs to meet changing requirements


* Ensure that all program operations and activities adhere to legal guidelines and internal policies

Collaboration and Communication: 


* Collaborate with various departments and subject matter experts to gather input and ensure buy-in for process change...