Registrar NCPS - Weston (Full Time, Day shift)
Job Summary
Greets patients and families in person or on the telephone.
Obtains demographic, third-party payer information, financial information, medical information, and identification to schedule or register the patient for services.
Obtains authorization, referrals, and collects payments as required.
Job Specific Duties
* Complies with applicable governmental regulations such as HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
* Greets patients and families in person or on the telephone displaying excellent customer skills and responds to questions and/or problems.
Keeps open lines of communication with patients and families.
* Interviews patients and families to obtain demographic, third-party payer information, financial/medical information, identification to schedule, and pre-register or register patient.
* Verifies third party payer information via the web or telephone and seeks appropriate authorization and/or referral for physician and hospital services.
* Documents all activity as appropriate in the collection notes in the computer system.
* Obtains all necessary consents for treatment of patients either in person or verbally.
Directs families to waiting area to be called in.
* Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
* Notifies patient/family of deductibles, co-payments, outstanding balances, and/or deposits required.
Collects all out-of-pocket patient responsibility.
* Communicates with departments or co-workers if any issues and questions arise or to accommodate any special needs for patients.
* Obtains and validates prescription when appropriate.
* Responsible for tracking patients arriving to office and correcting any registration errors made utilizing the QA system.
* Scans all documents in the appropriate folder in the PEDS system.
* Schedules physician or hospital services as appropriate.
* Confirms appointments two days prior to visits.
Minimum Job Requirements
* 1-3 years Customer service experience
Knowledge, Skills, and Abilities
* High school education or equivalent preferred.
* Medical or healthcare office experience preferred.
* Fluent in Spanish preferred.
* Basic proficiency in Microsoft Office including Word, Excel, and Outlook.
* Ability to communicate effectively verbally and in writing.
* Able to accurately enter and interpret data.
* Able to adapt and react calmly under stressful conditions.
* Able to relate cooperatively and constructively with clients and co-workers.
* Able to serve customers with courtesy and respect.
* Able to maintain confidentiality of sensitive information.
* Ability to follow complex written or verbal instructions to solve problems.
* Able to establish necessary relations and interact effectively with internal and external customers.
* Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.
...
- Rate: Not Specified
- Location: Ft. Lauderdale, US-FL
- Type: Permanent
- Industry: Secreterial
- Recruiter: Nicklaus Children's Health System
- Contact: Recruiter Name
- Email: to view click here
- Reference: 28278
- Posted: 2025-05-31 08:49:37 -
- View all Jobs from Nicklaus Children's Health System
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