Technical Service & Warranty Manager

How You Will Make an Impact

The Manager of Technical Service and Warranty for a truck body manufacturer and upfitter serves as the primary point of contact for addressing technical issues, troubleshooting equipment, and providing support related to the company's products.

This role involves interacting with customers, distributors, dealers, and internal teams to resolve product issues, provide guidance on installation, service, and maintenance, and ensure that product performance aligns with customer expectations.

The manager plays a key role in maintaining customer satisfaction and ensuring the proper function and safety of truck bodies, accessories, and upfitting solutions.

The Nuts and Bolts


* Provide technical assistance to customers, dealers, and internal teams via phone, email, and chat


* Diagnose and resolve technical issues related to truck bodies, upfitting, and accessories, including electrical, hydraulic, and mechanical components


* Assist with troubleshooting of installation, repair, and warranty issues


* Offer product information and advice on best practices for maintaining and operating truck bodies and upfitted equipment


* Develop and maintain a deep understanding of the company's product lines, including new models and technology


* Conduct training sessions and create support documentation for customers, technicians, and dealers on installation and service procedures


* Stay updated on industry standards, safety protocols, and technological advancements in the truck body and upfitting industry


* Maintain accurate records of customer interactions, including service requests, troubleshooting processes, and resolutions


* Create and update technical manuals, service bulletins, and troubleshooting guides for internal and external use


* Provide feedback to engineering and product development teams regarding recurring technical issues or product improvements


* Work closely with engineering, product development, and quality control teams to address product defects, provide field feedback, and suggest design enhancements


* Collaborate with the sales and marketing departments to provide technical expertise in support of customer presentations, demos, and product rollouts


* Serve as the liaison between the technical team and other departments to ensure that customer needs are met and product support is fully integrated


* Support the resolution of customer complaints related to product performance, ensuring timely and appropriate corrective actions


* Provide on-site technical assistance and support during product installations and complex service requests when necessary


* Assist the engineering team in testing new products and upgrades, providing field feedback to improve performance and functionality


* Responsible for Technical Service Bulletin and Recall Repair Instruction processes

Required Credentials


* Bachelor's or Associate's Degree in Indust...