Manufacturing Quality Improvement- Manager

Customer Satisfaction & Quality Manager

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.

From the simplestofswitchesto complexoperationalsystems,ourtechnology,softwareand services improve the way our customers manage and automate their operations.

Schneider's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all: https://www.youtube.com/watch?v=VbldHPFltQQ

We believe that great people and partners make Schneider Electric a great company and that our commitment to Innovation, Diversity, and Sustainability ensures that Life Is On everywhere, for everyone, and at every moment.

We are seeking a proactive and results-driven Quality Manager to lead our quality initiatives and drive continuous improvement across the plant.

This role is critical in ensuring customer satisfaction, operational excellence, and alignment with Schneider Electric's global quality standards.

Key Responsibilities:


* Oversee Customer Satisfaction & Quality (CS&Q) activities within the plant.


* Lead and manage the quality team in alignment with the Schneider Performance System (SPS).


* Act as the voice of the customer, regularly engaging with clients to understand their expectations and concerns.


* Promote a customer-centric culture by influencing decision-making processes to prioritize customer needs.


* Define, implement, and manage action plans aimed at improving customer satisfaction and achieving quality objectives.


* Champion Quality Excellence across the supply chain by deploying relevant programs and methodologies for continuous improvement.


* Monitor and consolidate Non-Quality Costs, driving corrective and preventive actions.


* Escalate critical quality issues to management as needed.


* Ensure the implementation of Schneider Electric's quality policies, directives, and global standards within the entity.


* Maintain and continuously improve the Quality Management System (QMS).


* Lead people management efforts including goal setting, performance reviews, competency development, recognition, engagement, and well-being.


* Demonstrate pragmatism and the ability to define strategic roadmaps for addressing key challenges within the plant.


* Exhibit strong communication and synthesis skills to effectively collaborate with internal and external stakeholders.


* Be a proactive, results-oriented leader who drives initiatives with energy and accountability.

Competencies:


* CI / LEAN6SIGMA knowledge (Green Belt level+)


* 8D working knowledge (5WHYs, Fishbone)


* xFMEA practical knowledge


* APQP working knowledge.

Expectations:


* BSc/MSc degree in Engineering,


* At least 3 years of experience in leadership position


* Leadership / people management skills


* Project management experience


* Fluent English


* Working knowledge of Microsoft Offi...