Quality Enrichment Program Specialist

Under the direction of the Legal Department, the Quality Enrichment Program Specialist is responsible for enhancing a culture of providing quality care and services to residents, promoting regulatory compliance, and advancing compliance with policies and procedures.

This role supports strategic peer review enterprises focused on resident care and services as well as community operations, analyzing findings derived from these enterprises, and serves as a liaison across cross-functional teams to champion continuous quality improvement.Leads or evaluates strategic peer review visits at senior living communities with a focus on community operations and resident services including, but not limited to, (1) quality standards, (2) regulatory compliance, and (3) compliance with policies and procedures.Collects, analyzes, and compiles data from peer review visits and risk assessments, providing privileged and confidential reports to the Legal Department regarding community operations and resident services.Evaluates operational and resident service risks and may conduct privileged internal investigations in response to incidents, community practices, or potential litigation.

Summarizes and reports confidential findings to the Legal Department for further assessment.Serves as a liaison for cross-functional teams to implement effective resident-centered interventions.Conducts data analytics, develops and maintains metric dashboards, and identifies performance trends and patterns.Stays current on senior living best practices, applicable regulations, and internal policies to support peer review preparation and ensure focus on compliance and quality improvement during community evaluations.Leads analyses related to community incidents, state regulatory surveys, and peer review visits to support the development and implementation of quality enrichment initiatives to further promote community operations and enrich the quality services offered to residents.Collaborates with internal and external subject matter experts to develop and implement quality enrichment initiatives to further promote community operations and enrich resident services.Proficient in understanding and staying apprised of senior living best practices, applicable regulations, and internal policies and procedures.Under the direction of the Legal Department, provides privileged and confidential reports and evaluations of peer review visits to leadership.This job description represents an overview of the responsibilities for the above referenced position.

It is not intended to represent a comprehensive list of responsibilities.

An associate should perform all duties as assigned by his/her supervisor.Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for DiversityMake Lives Better Including Your Own.

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