Feeder Automation Quality Leader

¿Do you dare to lead the digital transformation to create a more sustainable world??

At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals.

Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities.

We are present in over 110 countries with a diverse and disruptive team of over 135,000 people.

If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!

Passionate about Customer Experience, technical, industrial and business interactions, strong collaboration and leadership skills, enabler to bring voice of customer and quality mindset at the heart of squads and league.

If you identify with these qualities? Then the feeder automation CS&Q leader is for you!

Mission is to lead Quality and Customer Satisfaction within Protection & Control league on feeder automation range offers and projects (T300 / T500 / Saitel and Recloser controller (ADVC) products).

Quality leader is the customer advocate for each squad he is involved and responsible for the excellence of Customer Experience, Quality, Reliability, Safety and Cybersecurity activities.

He/ She will manage the project quality deliverables for the offer creation projects and field quality of existing offers.

Responsibilities:

On new development:

This activity of 'quality by design' is main challenge of this position.

-Define and deploy quality plan for every new projects based on quality fundamentals : DFSR / FW quality fundamentals and APQP.

Special attention on DfSR (design for safety and reliability) to reach robustness and reliability goals and deploy this methodology and mindset with R&D.

-Lead Voice of Customer and customer feed-back loop and inject lesson learnt from field experience.

-Active participation to definition of ready and definition of done with Scrum Master and Product owner

-Work with Scrum master to ensure compliance with OLM process

- define strategy to achieve the best-in-class customer experience, manage and mitigate risks.

On products in the field:

- Collecting and analyze all product quality data, define annual quality targets and initiatives.

- Ensure effectiveness of quality improvement activities and drive follow-up with global manufacturing plants.

- Set-up link with GSC (DIR32/surveillance), make sure of timely execution and proper results monitoring and usage.

- Drive the quality issues resolution and prevention using related quality methods and tools.

- Ensure that the proper information is provided to the customer in case of quality issue, offer evolution and withdrawal.

- Drive risk analysis for customer for non-conformant product or quality issue.

- Decide on stop of delivery and derogation.

- Represent the customer in the product squad for...