Specialty Product Associate II - Trade & Working Capital Operations

Do you have an eye for details; analyze, assess and determine key issues within the context of trade business products? If yes, this is the team for you.

As a Specialty Product Associate II within the Trade & Working Capital Operations team, you will have the opportunity to manage key operational activities and promote efficiency in our processes.

With your comprehensive knowledge and strong decision-making capabilities, you will play a crucial role in improving our service quality and process improvement initiatives.

You will support managers in leading efficiency into the process model by bringing in the best practices after a detailed analysis of process.

Job Responsibilities:


* Process transaction Standby letter of credit/Bank Guarantees - issuance, amendments & payments including compliance screening for the relevant documents.


* Ensure accountability that the unit complies with the JPMC risk & control policies and processes.

Training/Mentoring the team periodically to upskill the team's knowledge.

Accountable for integrity of process, operations and associated results.


* Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.


* Think through problems, manage the crisis situations through proper escalation matrix and motivate team


* Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities


* Supports a wide range of stakeholders (Product, sales, client service, partner site and Tech support)


* Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary


* Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement


* Timely escalate the Risk/Concern items through proper escalation Matrix and drive for resolution


* Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline

Required qualifications, capabilities and skills:


* Minimum 12 years of Trade experience


* Strong business knowledge on Trade products, processes and system knowledge.


* Excellent Customer Service Skills to handhold irate clients or internal stakeholders.


* Excellent attention to detail, and an ability to know when a deep dive approach is appropriate.


* Ability to drive results through a hands-on approach.


* Excellent verbal and written communication skills, and adept to communicate with all levels of the business and technical parts of the organization


* Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them


* Understanding of operational risks and related controls, audit and inter...