Coordinator 2 - Appeals

Description & Requirements

Maximus is currently hiring for Coordinator 2 - Appeals to join our Fed NSA team.

This is a remote opportunity.

The Coordinator 2 will be handling escalation emails and processing cases from multiple queues including but not limited to eligibility review, dismissals, and/or final eligibility.

Essential Duties and Responsibilities:

Function as a Subject Matter Expert in one or more process areas.

- Analyze data submitted for Independent Medical Review.

- Conduct fact finding and analyses on those cases deemed complex in nature or requiring adjudication; apply established procedures where the nature of the system, feasibility, computer equipment and reporting tools have not already been decided.

- Track and meet required deadlines for complex cases or other assigned tasks.

- Assist leadership through research of data and/or authoring reports.

- Analyze data using all applicable state law, state regulations, process documents, and other sources as defined by the client contract.

- Work independently on specific situations or on a team to resolve problems and deviations according to current established practices; and obtains advice where precedents are unclear or not available from the client.

- Answer and respond to phone calls/emails from participants in the Independent Medical Review process.

- Assist others or provide on-the-job training or act as a mentor to production staff.

Minimum Requirements

- High School Degree or equivalent required.

- 2-4 years of related professional experience required.

- Experience supporting the Fed NSA program required.

- Experience in healthcare, with knowledge of medical terminology, highly preferred.
- Ability to commit to a three-week training schedule of 8:00am - 5:00pm EST Monday - Friday required.
- Ability to work a schedule of 7:30am - 4:00pm EST Monday - Friday required.

Please note: For this position Maximus will provide equipment to use.

Home Office Requirements:
- Internet speed of 20mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component o...