Operations Lead Representative - Accredo- New Castle DE

Position Summary

As a Operations Lead Representative y ou will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately.

Serves as a resource to supervisor and back up to senior tech and team members.

What you'll do:


* Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.


* Serve as the first line resource for questions/issues from team and shipping clerks, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.


* Effectively manages issues impacting performance and productivity of team members; including documenting issues, offering solutions, collaborating with others, communicating status and escalating as needed.


* Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.


* Assist in the development, documentation and updating of policies and procedures for technicians, including specific training and validation material; Assist in training and validating technician staff regarding procedures, including one on one training and/or to group sessions as needed, ensure that all team members are cross trained to cover production functions.


* Experience operating a forklift and pallet jack is a plus.


* Experience with carrier closing is a plus.

USPS, UPS, FEDEX, etc...


* Other duties as assigned.

What you need to do the job:


* High School diploma or GED required


* Three to five years relevant working experience; experience in a pharmacy dispensing setting is a plus


* Pharmacy Technician license / certification / registration as required by state law


* General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred


* Knowledge of standard concepts, practices, and procedures within a fast-paced fulfillment environment


* Strong attention to detail with good organizational skills


* Good verbal and written communication skills


* Willingness to work a flexible schedule to accommodate heavy work volumes


* Ability to stand for extended periods of time


* Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions


* Ability to lift to 40 lbs, if necessary

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention and treatment of ...