Global Customer Experience Strategy Director

For this U.S.

based position, the expected compensation range is $203,200.00 - $304,800.00 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

We are seeking a highly experienced and strategic leader to join our team as the Global Customer Experience Strategy Director.

In this role, you will be responsible for developing and executing a comprehensive customer experience strategy that enhances customer satisfaction, loyalty, and engagement across all touchpoints.

You will work closely with cross-functional teams to ensure a seamless and consistent customer journey, driving business growth and brand loyalty.

Key Responsibilities:


* Develop and implement a global customer experience strategy aligned with the company's vision and goals.


* Lead and manage a team of customer experience professionals, providing guidance, mentorship, and support.


* Analyse customer feedback, market trends, and competitive insights to identify opportunities for improvement.


* Collaborate with product, marketing, sales, and support teams to ensure a cohesive and integrated customer experience.


* Design and implement customer journey maps, personas, and other tools to enhance customer understanding and engagement.


* Monitor and measure key performance indicators (KPIs) related to customer experience, providing regular reports and insights to senior leadership.


* Drive initiatives to improve customer satisfaction, retention, and advocacy.


* Stay up-to-date with industry best practices and emerging trends in customer experience management.

Key focus areas:

Strategic Leadership:


* Develop and implement a holistic customer experience strategy that drives customer satisfaction, loyalty, and retention.


* Collaborate with cross-functional teams to ensure alignment of customer experience initiatives with overa...